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Accessibility at TD Bank: Meeting Each Customer’s Needs
Whether you choose to bank online, by phone, at our ATMs or in person, TD Bank makes accessibility a priority.
Our commitment to each customer experience starts with making banking accessible to every customer. From TD Bank locations to ATMs, online banking to alternate format statements, we are committed to meeting our customers' needs.
Feedback and requests
Call 1-866-251-3552 to let us know how we're doing on meeting your needs and how we might improve.
Customers who are deaf or hard of hearing can dial 711 to use TTY or a Telecommunications Relay Service (TRS), or use a preferred relay service to connect to TD at 1-866-251-3552.
Making accessibility a priority
Accessibility services
Alternate format statements
Customers can request their monthly checking and/or savings account statements in a variety of alternate formats, including Braille, large print, e-text, accessible pdfs or audio CDs. To request this free service call 1-866-251-3552 anytime or visit a TD Bank.
Raised line large print checks
Large print, raised lines checks allow for easy reading and check writing and can be oriented by touch. Available to order online, by phone or at your nearest TD Bank.
Enlarged processed check images
Upon request, we will provide enlarged check images of the front and back of the processed checks associated with your account along with your monthly statement (minimum number of 4 checks per page). To request this free service call 1-888-751-9000 anytime or visit a TD Bank.
A more inclusive experience
Our blind and low vision customers have free access to Aira technology to guide their in-store TD experience as well as at TD ATMs, TD sponsored events and online banking.
Enabling a comfortable online experience
There are a number of accessibility features on your computer and mobile device that can help maximize the comfort of your online experience.